Frequently asked questions
What is the return policy?
Thank you for shopping with us. We hope you love your purchase, but if for any reason you are not completely satisfied, we offer refunds within 15 days of receiving your order.
Eligibility for a Refund
To be eligible for a refund:
- Your item must be returned within 15 days of delivery.
- The item must be unused, unworn, unwashed, and in the same condition that you received it.
- All tags must remain attached and the item must be in its original packaging.
- Proof of purchase (such as your order number or confirmation email) is required.
Non-Refundable Items
Please note that we do not accept returns or issue refunds for:
- Sale or discounted items are not eligible for a refund.
- Items that show signs of wear, damage, or alteration.
- Accessories or undergarments (if applicable).
How to Request a Refund
To initiate a refund, please contact us with your order number and reason for return.
Once your return is approved, we will provide you with instructions on how to send your item back.
Refund Processing
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed to your original method of payment within 5–10 business days.
- Please note that shipping costs are non-refundable, and customers are responsible for return shipping fees.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 3 days of delivery with photos of the issue, and we will arrange a replacement or refund at no cost to you.
How much does shipping cost?
Get Your Order Fast with our 2-4 Days Standard Delivery!
Standard Shipping: £3.99 (UK only)
Processing Time: 1–5 business days
We carefully pack each order to ensure it arrives in perfect condition. Most orders are processed within 1–5 business days.
Delivery Time: 2–4 business days
Once dispatched, your order should arrive within 2–4 business days via our standard UK courier.
Order Tracking:
You will receive a shipping confirmation email with tracking information once your order is dispatched.
Please Note:
- Delivery times are estimates and may vary due to courier delays, public holidays, or unforeseen circumstances.
- We currently only ship within the UK.
Terms & Conditions
Terms & Conditions — Khali Wears
Last updated: 12/10/2025
Welcome to Khali Wears. These Terms & Conditions (“Terms”) outline the rules and regulations for using our website and purchasing from our store.
By accessing or using our website, you agree to comply with these Terms. Please read them carefully before placing any order.
1. About Khali Wears
This website is operated by Khali Wears (“we”, “us”, “our”).
Throughout the site, the terms “we”, “us”, and “our” refer to Khali Wears.
By visiting our website or purchasing from us, you engage in our “Service” and agree to be bound by these Terms & Conditions.
We reserve the right to update, change, or replace any part of these Terms at any time. Any updates will be posted on this page. Continued use of the website after changes means you accept those updates.
2. Products
We take great care to ensure all product descriptions, images, and details are accurate. However, minor variations may occur due to screen settings, lighting, or fabric texture.
All products are subject to availability — if an item becomes unavailable after your order, we will notify you and issue a full refund.
3. Pricing & Payment
- All prices are displayed in [GBP] and include taxes where applicable.
- Payment must be made in full at checkout using accepted payment methods displayed on our site.
- We reserve the right to refuse or cancel an order if payment is not authorised or if we suspect fraudulent activity.
- Prices are subject to change at any time without notice.
4. Orders
When you place an order with Khali Wears, you will receive an email confirmation. This does not mean your order has been accepted — acceptance occurs when your order is dispatched.
We reserve the right to cancel any order for reasons including product availability, pricing errors, or payment issues.
5. Shipping & Delivery
We aim to dispatch orders promptly. Delivery times are estimates and may vary depending on your location and courier services.
Khali Wears is not responsible for delays caused by external factors such as customs, weather, or courier delays.
6. Returns & Refunds
We offer refunds within 15 days of receiving your order, provided that:
- The item is unused, unworn, unwashed, and in its original condition and packaging.
- Tags remain attached.
- A valid proof of purchase is provided.
Customers are responsible for return shipping costs unless the item is faulty or incorrect.
Please review our full Refund Policy for detailed instructions on how to initiate a return.
7. Children’s Safety
All Khali Wears garments are designed with children’s comfort and safety in mind. However, parents and guardians are responsible for ensuring the appropriate and safe use of our products.
Khali Wears is not liable for any injuries, misuse, or accidents resulting from the use of our products.
8. Intellectual Property
All website content — including images, text, graphics, and logos — is the property of Khali Wears and protected by copyright and trademark laws.
You may not reproduce, distribute, or use any content without written permission from Khali Wears.
9. Limitation of Liability
To the fullest extent permitted by law, Khali Wears shall not be held liable for any indirect, incidental, or consequential damages resulting from the use of our products or website.
10. Governing Law
These Terms & Conditions are governed by and construed in accordance with the laws of the United Kingdom. Any disputes will be subject to the exclusive jurisdiction of the UK courts.
